Welcome to Freshzone Laundry & Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions (“Terms”) govern the use of our website and all laundry, dry cleaning, and related services provided by Freshzone Laundry & Services. By using our services, you acknowledge that you have read, understood, and agreed to these Terms.

2. Service Scope

We provide professional laundry, dry cleaning, ironing, and related fabric care services. The services may vary depending on location and availability. We reserve the right to refuse or modify any service at our discretion.

3. Order Placement and Acceptance

  • Orders can be placed through our website, phone, or in person.

  • Once an order is placed, we will confirm pickup and delivery times.

  • By placing an order, you agree to provide accurate details including your name, contact number, address, and payment information.

  • We reserve the right to cancel or reject any order if false information is provided or if service is unavailable in your area.

4. Pickup and Delivery

  • We offer pickup and delivery within designated areas and time slots.

  • It is your responsibility to ensure that clothes are ready for pickup at the scheduled time.

  • We are not liable for any delay caused by incorrect addresses, unreachable contact numbers, or unforeseen circumstances.

5. Garment Care and Liability

  • All garments are handled with utmost care using professional cleaning techniques.

  • However, we are not responsible for:

    • Pre-existing damage or color fading.

    • Weak or defective fabrics that may tear or shrink during the cleaning process.

    • Items left in pockets (such as pens, money, or accessories) that may cause damage.

  • In the rare event of damage or loss, compensation (if applicable) will be limited to five times the cleaning charge of the affected item.

6. Pricing and Payment

  • Prices for our services are displayed on our website or informed at the time of booking.

  • We reserve the right to change prices at any time without prior notice.

  • Payments can be made through cash, UPI, card, or online transfer.

  • Full payment must be made at the time of delivery or as per the agreed terms.

7. Cancellation Policy

  • Orders can be cancelled before pickup or before processing begins.

  • Once the cleaning process has started, cancellation or refund requests will not be accepted.

8. Refund and Rewash Policy

Our refund and rewash terms are outlined in our Return and Refund Policy.
Customers must raise any service-related complaints within 24 hours of delivery.

9. Use of the Website

  • You agree not to misuse the website or attempt to gain unauthorized access to its systems.

  • You may not copy, distribute, or reproduce any content from the website without written permission from Freshzone Laundry & Services.

10. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy.
By using our services, you consent to the collection and use of your information as described in that policy.